At Simple Support, we offer multiple ways to submit an IT ticket, tailored to your needs and preferences.
Expect the quickest responses during our hours of operation: Monday through Friday, 9 AM to 6 PM EST.

Below you'll find an overview of each channel available:

Email Support

• • Email help@getsimplesupport.com with a clear subject line and detailed description of your issue.
  • Feel free to attach any relevant screenshots, videos, or files to help us better understand the problem.

Web Portal

• • Visit help.getsimplesupport.com to submit a request or browse the knowledge base.
    This option provides quick access to self-help resources and ticket submissions.
  • For instructions on submitting a web portal request, check out this article.
  • For understanding the ticket categories, check out this article.

Live Chat

• • On any page of the Simple Support website, click the message bubble in the bottom right corner to start a chat with an agent. This option is great for real-time support on eligible plans.
    (Available for Advanced and Complete Plans)
    
    

Text Support

• • Text us at (248) 744-4824 and include as much detail as possible, along with any relevant pictures.
    Remember to include your work email or at least your first and last name to help us identify you.
    (Available for Advanced and Complete Plans)
    
    

Phone Support

• • Call (248) 744-4824 and press 2 to access client options.
  • You can press 0 at any time to leave a message and create a ticket.
  • For technical support with Simply Simon, our AI administrator, press 1.
  • To request us to text you back, press 2.
  • For live assistance from a Simple Admin (with the Phone Support add-on), press 3.
    Note: Without the add-on, charges may apply to your company for live assistance.

By choosing the most suitable channel, you ensure a smoother support experience tailored to your needs. If you’re ever unsure, feel free to reach out, and we’ll guide you to the right option!