Submitting a ticket is quick and easy through Simple Support's Client Portal. Whether you're encountering an issue or have a specific request, follow these step-by-step instructions to streamline your communication with our dedicated support team.

Step 1: Access the Client Portal

Open your browser and navigate to our client portal at help.simplesupport.com.

Step 2: Log In or Sign Up

If you have an account, log in using your credentials. If not, sign up for a new account to get started.
Be sure to use your company email in sign-up

Step 3: Navigate to "Submit a Request"

Once logged in, locate the "Submit a Request" option on the portal's home page.

Step 4: Choose the Ticket Type

Select the appropriate ticket type that aligns with your request or issue.
For more information check this article.

Step 5: Fill in Ticket Details

Provide detailed information about your request or issue in the designated fields. Include relevant details to expedite the resolution process.

Step 6: Attach Files (if necessary)

If you have any supporting documents or files, attach them to provide more context to your ticket.

Step 7: Submit Your Ticket

Review the information, ensuring accuracy and completeness. Click the "Submit" button to send your ticket to our support team.

Step 8: Check Ticket Status

Monitor the progress of your ticket by navigating to the "My Tickets" section. Here, you can view updates and responses from our support team.

Congratulations! You've successfully submitted a ticket through Simple Support's Client Portal. Our dedicated team will promptly attend to your request and provide the assistance you need. For further inquiries or updates, feel free to check the status of your ticket on the portal or reach out to our support team.