At Simple Support, selecting the right ticket category helps us resolve your issue more efficiently. Here’s a guide to help you decide which ticket to open:

1. General IT Request: For any I.T. issue that doesn't fit specific categories, like performance problems or general support questions.
   
   

2. Software Installation Request: For requesting help with installing or updating software on your system.
   
   

3. Hardware/Device Request: If you're experiencing issues with hardware (e.g., printers, monitors, etc.) or need new equipment.
   
   

4. Network Issue Reporting: For problems with internet connectivity, Wi-Fi, or network speed.
   
   

5. Account Access or Reset Request: For password resets or access issues with accounts like email, network, or apps.
   
   

6. Maintenance Request Form: For routine tasks like system updates, server maintenance, or cleaning up devices.
   
   

7. Security Incident Report: If you suspect a breach, malware, or any security-related issue, report it here.
   
   

8. Employee Onboarding/Offboarding: For setting up or removing accounts, equipment, and access for new hires or departing employees.
   
   

Selecting the right category helps us route your request to the correct team, ensuring faster resolution. If you're unsure which to choose, feel free to contact us for guidance! To submit a request, click here.